Laser Skin & Vein Clinics Privacy Policy

Effective Date: 1 August 2025

1. Introduction

Laser Skin & Vein Clinic is committed to protecting the privacy of our clients and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect personal information.

2. Collection of Personal Information:

We may collect personal information from clients, which may include (but is not limited to):
a. Name
b. Contact information (email address, phone number, address)
c. Date of birth
d. Medical history
e. Health information
f. Payment information
g. Photographs (before and after treatments)
h. Records of treatments received

We collect this information through various means, including in-person, over the phone, through our website, via email, or text messaging.

Anonymity and Pseudonymity:
Where practicable and lawful, clients may interact with us anonymously or using a pseudonym (for example, for general enquiries). However, for the provision of medical treatments, we are required to collect identifying information.

Unsolicited Information:
If we receive personal information that we did not request, we will determine whether we could lawfully have collected it. If not, we will securely destroy or de-identify it..

3. Use of personal Information:

We collect and use personal information primarily for the following purposes:
a. Providing our medical treatments and services to you
b. Maintaining client records and treatment histories
c. Communicating with clients regarding appointments, treatment options, and follow-ups
d. Processing transactions and payments
e. Responding to your enquiries and requests
f. Improving our services and client experience
g. Complying with legal and regulatory requirements

Direct Marketing:
We may use your contact details to send you information about our services, promotions, or updates. You may opt out of receiving such communications at any time by contacting us or using the “unsubscribe” option provided in emails or SMS.

4. Disclosure of Personal Information:

We may disclose your personal information to third parties in the following circumstances:
a. To medical professionals and staff involved in providing treatments and services
b. To legal and regulatory authorities as required by law
c. To third parties with your consent, if required for purposes not otherwise covered by this policy
d. To third-party service providers, such as payment processors or IT providers, to facilitate services

Cross-border Disclosure:
We use reputable third-party cloud service providers to store and manage some personal information. These providers may store data on servers located outside Australia, including (but not limited to) the United States, Singapore, or other jurisdictions where our providers operate. We take reasonable steps to ensure that any overseas recipient complies with the Australian Privacy Principles.