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Cancellation Policy

The following procedures and policies are designed to maximise our efficiency in providing you with the best possible service.

We are a busy practice and often have back-to-back clients throughout the day.

That’s why we do our utmost to operate efficiently and keep to scheduled appointment times. Your appointment time is made specifically for you – we do not squeeze extra patients in or double-book your time.

However, occasional circumstances may cause us to run late. In such cases, we ask for your patience and understanding.

You can assist our efforts to operate efficiently by arriving on time for your appointment. A five-minute delay in your arrival will put us five minutes behind for every patient who follows you.

Please allow adequate time for parking.

If you are late for your appointment, you may be asked to wait for a short time so as not to disadvantage those patients who have arrived on time.

If you are 15 minutes late for your appointment, you may be asked to reschedule if it is no longer convenient for us to see you.

Should you need to change an appointment time, we ask that you give us the courtesy of 24 hours notice if possible (so that someone else can be offered your appointment time).

Missed Appointment

First missed appointment will receive a phone call and be reminded of our policy.

Second and subsequent missed appointments may incur a $50 non-attendance fee or we may request a deposit of $50 to secure your booking.

We send reminder texts to your mobile approximately 48 hours prior to your appointment. Please confirm your booking with a ‘Yes’ reply. If not confirmed, we will presume that you are not attending and your appointment time may be given to someone else.

Thank you for your understanding.

The Laser Skin and Vein Team in Adelaide.